If your router is still unable to obtain an IP address from the ISP, you might have one of the following configuration problems: Make sure that your ISP doesn’t require special configuration For more information, see How do I power cycle my home network? If your router cannot obtain an IP address from the ISP, you might need to force your cable or DSL modem to recognize your new router by restarting your network. If 0.0.0.0 is shown, your router has not obtained an IP address from your ISP. Check that an IP address is shown for the Internet port.The BASIC Home page or Dashboard displays.

The user name and password are case-sensitive. The password is the one that you specified the first time that you logged in. Launch a web browser from a device that is connected to your router's network.You can determine whether the request was successful from the Router Status screen in the router web interface: Unless your ISP provides a fixed IP address, your router requests a wide area network (WAN) IP address from the ISP. Use the following troubleshooting tips to determine why you cannot access the Internet:Ĭheck to see if your router has a WAN IP address from your ISP If you can access your router but not the Internet, you can check to see if the problem is with your router or modem, your Internet service provider (ISP), or another configuration issue.

Mac ethernet connected but no internet